I consider this to be a common problem.
People have sent me quite a few emails asking me to rate hotels, flights, and performances of various kinds.
I have not left feedback for any of them.
Why?
Because I have to fill in all this crap.
I usually don't take any risks when it comes to spending money on these types of things. Whenever I book a hotel, go to a concert, a stand up-show, or decide to fly somewhere, I pretty much know what I'll get. Hence, I am often in the position where I am more than willing to give the highest rating.
But I don't.
The last hotel I lived at, for example, demanded that I fill in:
- Why I traveled there (business, vacation, whatever).
- My total rating (which is the only thing I am willing to give)
- My rating for the hotel's service
- My rating for the hotel's standard
- My rating for the hotel's level of cleanliness(?).
- My rating for the hotel's comfort
- My rating for the area around the hotel. This, in particular, is huge balls. In fact, I would have liked to give my regards to their balls, because they really have a pair. My primary use case for a hotel is to sleep, not to wander around in the vicinity of the hotel like some weird tourist.
In this case I actually ended up sending in the review, just to see if that really was sufficient, or if I would be asked to enter even more stupid crap.
Guess what: they were going to first have to run it through the moderator queue before posting it live. So they actually have a moderator going through this stuff. I leave it as an exercise to the reader to decide if that would have been needed for a star-rating and nothing else entered.
They did ask for more, by the way, but it was optional. "How likely are you to recommend it to someone else?". With a scale of one through ... ten! Like I would ever use that entire scale ever. Yes and no would have sufficed as alternatives, but I would have accepted having a "maybe" option there also.
There is a lot of research on this, by the way. People will even stop donating to really important causes if the web site is too complicated. A simple web search for "donation user friendliness" will give you a more evidence for this than you will ever bother to read.
Conclusion: make things simple, make things that could be optional be optional.
One could maybe argue that people unwilling to fill in a feedback form would be more likely to give one star. However, I cannot remember having seen evidence for that (please post it in the comments if you know of any). In either case it annoys me greatly, and it is my opinion that everything that is annoying to me should be fixed immediately.
People have sent me quite a few emails asking me to rate hotels, flights, and performances of various kinds.
I have not left feedback for any of them.
Why?
Because I have to fill in all this crap.
I usually don't take any risks when it comes to spending money on these types of things. Whenever I book a hotel, go to a concert, a stand up-show, or decide to fly somewhere, I pretty much know what I'll get. Hence, I am often in the position where I am more than willing to give the highest rating.
But I don't.
The last hotel I lived at, for example, demanded that I fill in:
- Why I traveled there (business, vacation, whatever).
- My total rating (which is the only thing I am willing to give)
- My rating for the hotel's service
- My rating for the hotel's standard
- My rating for the hotel's level of cleanliness(?).
- My rating for the hotel's comfort
- My rating for the area around the hotel. This, in particular, is huge balls. In fact, I would have liked to give my regards to their balls, because they really have a pair. My primary use case for a hotel is to sleep, not to wander around in the vicinity of the hotel like some weird tourist.
In this case I actually ended up sending in the review, just to see if that really was sufficient, or if I would be asked to enter even more stupid crap.
Guess what: they were going to first have to run it through the moderator queue before posting it live. So they actually have a moderator going through this stuff. I leave it as an exercise to the reader to decide if that would have been needed for a star-rating and nothing else entered.
They did ask for more, by the way, but it was optional. "How likely are you to recommend it to someone else?". With a scale of one through ... ten! Like I would ever use that entire scale ever. Yes and no would have sufficed as alternatives, but I would have accepted having a "maybe" option there also.
There is a lot of research on this, by the way. People will even stop donating to really important causes if the web site is too complicated. A simple web search for "donation user friendliness" will give you a more evidence for this than you will ever bother to read.
Conclusion: make things simple, make things that could be optional be optional.
One could maybe argue that people unwilling to fill in a feedback form would be more likely to give one star. However, I cannot remember having seen evidence for that (please post it in the comments if you know of any). In either case it annoys me greatly, and it is my opinion that everything that is annoying to me should be fixed immediately.
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